Understand requests
Classify website, form, email, or CRM requests and ask for missing information.
HERMES · COMMUNICATION · SERVICE
Hermes AI agent for communication, leads, and service
A custom communication agent that understands requests, qualifies leads, prepares appointments, and creates clean handoffs to your team.
Hermes is not a simple chatbot
Hermes is adapted to your language, offers, rules, and systems. The agent does more than answer questions: it detects intent, collects missing information, prepares next steps, and hands structured results to CRM, calendar, email, or your team.
WebsiteEmailCRMCalendarFAQHandoff
Hermes deep dive
What Hermes can handle
The exact setup depends on your processes. Hermes can start small and later expand with channels, data sources, and automations.
Qualify leads
Capture budget, need, urgency, industry, and contact details in a structured way.
Prepare answers
Connect FAQ, offer logic, tone of voice, and individual context into fitting responses.
Prepare appointments
Summarize notes, goals, context, and open questions for consulting calls.
Keep CRM clean
Pass contacts, notes, status, and next steps into existing systems.
Control handoffs
Route uncertain cases, sensitive topics, or final decisions to humans.
Typical Hermes workflow
Input
A request arrives via website, form, email, chat, or CRM.
Understand
Hermes detects intent, priority, customer type, and missing information.
Prepare
The agent creates a reply, summary, appointment note, or CRM record.
Handoff
Your team receives a clear handoff or the next workflow starts.
Custom instead of generic
Hermes is not meant as an interchangeable support bot. The agent gets a clear role, speaks in your tone, uses your content, and follows defined boundaries.
- Own knowledge base and FAQ
- Tone matching your brand
- Rules for sensitive cases
- Human handoff when uncertain
For service, sales, and consulting
Hermes fits especially well when customers ask similar questions, offers need explanation, or leads should be prepared properly.
- First contact and consultation prep
- Support and FAQ answers
- Lead routing and follow-up
- Appointment and call preparation
Connected with your tools
The agent can work with existing systems instead of sitting outside the process. Typical tools include website, CRM, calendar, email, spreadsheets, forms, and automation platforms.
- CRM handoffs
- Calendar and appointment logic
- Email summaries
- Automated team notifications
FAQ
Can Hermes be built completely custom?▾
Yes. Role, tone, data sources, approvals, handoffs, and automations are defined around the business.
Can Hermes prepare answers instead of sending them automatically?▾
Yes. For many businesses, a preparation mode makes sense: Hermes sorts, summarizes, and suggests answers while humans decide.
Which systems can Hermes connect to?▾
Typical systems include website, contact form, email, CRM, calendar, spreadsheets, helpdesk, and automation platforms. The exact integration depends on your tool stack.
Does Hermes make sense for small businesses?▾
Yes, especially when many similar requests come in or consultation appointments should be prepared better.
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