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AI AGENTS · AUTOMATION · SERVICE

Custom AI agents: Hermes & OpenClaw

Digital assistants that reliably handle communication, research, tool use, and recurring business processes.

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Agents that handle concrete tasks

An AI agent is more than a chatbot. It understands a goal, uses defined tools, works with your data, and triggers workflows. KI-Fit develops agents that fit real business processes: controllable, transparent, and with clear handoff to your team.

HermesOpenClawCRMEmailWebsiteWorkflows

Specialized AI agents

Two agents, two clear roles

Hermes handles communication, leads, and service. OpenClaw takes care of research, tool use, review, and operational background tasks.

Hermes

Communication, lead, and service agent

Hermes can understand requests, qualify leads, prepare fitting answers, structure appointments, and hand information to CRM, calendar, email, or your team. It stays individual: tone, rules, data sources, and handoffs are adapted to your business.

  • Classify website, email, and CRM requests
  • Qualify leads and create conversation notes
  • Prepare appointments, follow-ups, and handoffs
  • Connect FAQ, support, and internal workflows
View Hermes deep dive

OpenClaw

Gateway, operations, and research agent

OpenClaw stands for an agentic gateway approach: tasks arrive through channels such as chat, web, or internal tools, then the agent works with sessions, context, tools, and clear rules. Useful for research, back office, documents, data, and process chains.

  • Multi-channel tasks via chat, web, and tools
  • Research, data extraction, and document review
  • Structure sessions, context, and tool use
  • Prepare or trigger workflows with control
View OpenClaw deep dive

Communication

Understand, answer, and qualify requests faster.

Research

Gather, review, and prepare structured information.

Integration

Connect agents with CRM, website, email, and workflows.

Control

Clear rules, boundaries, and handoffs to your team.

How an agent project works

1. Define the task

Together we pick a concrete process where an agent can save time or improve response speed.

2. Build a prototype

The agent starts small and controllable so behavior, data sources, and handoffs can be tested properly.

3. Integrate your tools

Once the workflow fits, we connect website, CRM, email, calendar, data sources, or automations.

4. Support and improve

After launch, prompts, rules, handoffs, and reporting are refined based on real cases.

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When does an AI agent make sense?

An agent makes sense when tasks repeat regularly, information is needed from several sources, or customers expect fast answers.

  • Many similar requests
  • Manual research or data maintenance
  • Recurring review tasks
  • CRM and email processes

Control instead of a black box

Agents are built with clear roles, boundaries, and handoffs. Critical decisions can stay with humans while the agent prepares, sorts, and automates.

  • Defined responsibility areas
  • Human handoff when uncertain
  • Transparent prompts and rules
  • GDPR-aware implementation

Connection to existing systems

Hermes and OpenClaw can connect with existing tools such as websites, CRM, email, calendars, spreadsheets, forms, and automation platforms.

  • Website and chat
  • CRM and calendar
  • Email and forms
  • APIs and automations

FAQ

Is an AI agent the same as a chatbot?▾
No. A chatbot usually answers questions in one interface. An AI agent can also use tools, process information, and trigger defined workflows.
Can Hermes connect with my CRM?▾
Yes. Depending on the system, Hermes can pass leads, contact details, appointments, or conversation summaries to your CRM, calendar, or team.
What does an AI agent cost?▾
That depends on the task, data sources, integrations, and support scope. We start with a short conversation and a concrete proposal.
Can an agent be used internally only?▾
Yes. OpenClaw is especially useful for internal research, review, and back-office tasks without customers directly interacting with the agent.

Related knowledge

Guides related to this service

Guides3 min read

When does an AI agent make sense?

A clear decision guide for businesses: when an AI agent is useful, when automation is enough, and where a person should take over.

Read article

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